20–30%
More output per employee
AI and GenAI initiatives at Firstsource improved labor productivity in healthcare operations.
AI & GenAI · FirstsourceHealthcare AI & Technology Transformation Executive
I know the operations.
I lead the technology.
I connect the two.
Twenty years leading healthcare businesses, building teams, and making technology deliver. Now focused on enterprise AI: where to invest, how to implement, and what changes for the business.
Open to CAIO, digital & technology leadership roles
Phoenix, Arizona · Open to U.S. remote opportunities with travel
20+ yearsHealthcare operations & transformation
5,000 peopleLargest organization led, including ~150 technical staff
5 geographiesU.S., India, Philippines, Mexico & Puerto Rico
Selected business impact
Accountable for the result.
AI leadership grounded in commercial growth, financial discipline, and the work of running healthcare.
3:1 → 25:1
Payment integrity ROI
Analytics and automation improved program returns across healthcare payment integrity operations.
Analytics & automation · Optum$20M → $100M
Annual revenue growth
Grew the Phoenix Service Center under direct leadership, alongside global delivery responsibilities.
Business growth · Cognizant50% → <2%
Lost calls reduced
Restored contact-center performance within months, improving access to scheduling, referrals, and authorizations.
Operational transformation · AcheveyaThese results reflect different engagements. Earlier analytics, automation, and operational outcomes are distinct from recent generative and agentic AI work.
AI & selected work
From business problem
to a practical solution.
Commercial leadership, investment planning, and hands-on architecture. Each example identifies my role and the stage of the work.
01Commercial leadership · Launched solution
Agentic AI for healthcare claims
A national healthcare payer needed to transform manual claims operations. I led the commercial agreement with a specialist agentic AI technology partner, negotiated the terms and guaranteed-savings model, and kicked off implementation before moving to the next pursuit.
The agents subsequently launched with a human-in-the-loop model: AI reviews the work and presents an assessment; a human makes the final determination, reflecting customer and compliance requirements.
- My ownership
- Partnership, negotiations, commercial structure, closure & implementation kickoff
- Delivery model
- Specialist agentic AI technology with Firstsource operational delivery
Human judgment stays in the workflow
- 01AI review
Agentic analysis of the claims work
- 02Assessment presented
Findings brought forward for review
- 03Human determination
Final decision retained by a person
A guaranteed-savings agreement supported by technology and operating-model change.
02Investment proposal & roadmap
A faster path to health-plan implementation
Authored an AI investment case and presented it to Firstsource’s President and CEO. The roadmap addressed data analysis, configuration design, integration code generation, and provider contract normalization.
Proposed goal: reduce implementation time from 15–18 months to under 12, with a longer-term path to 6–8 months. These were roadmap targets.
03Working demonstration · Synthetic data
Designing an agentic claims pipeline
Through Averra, I designed a pipeline combining Azure Document Intelligence, X12 EDI parsing, PostgreSQL, Claude reasoning, and FastAPI services, with human-review checkpoints.
My work: solution architecture, data flows, tool selection, requirements, and review design. Production engineering and infrastructure are delivered with engineering partners.
Explore how I think and build.
Interactive work samples make the operating model tangible.
Healthcare solution design · Interactive demonstration
Network services offering
Architecture, EDI flows, onboarding, contact-center workflows, dashboards, and implementation planning in one solution showcase.
Explore the showcaseFictionalized names, figures, and entities. Adoption & change · Portfolio sampleMicrosoft Teams implementation hub
A client onboarding experience I built around migration, training, team structure, and self-service support.
Explore the hubClient identity de-identified for sharing.Enterprise leadership
Strategy that survives
contact with operations.
I work across executives, technical teams, delivery leaders, and partners to connect investment decisions with implementation.
Commercial ownership
Led major, multi-year healthcare agreements from solution design and pricing through negotiation and closure. Built financial models, structured savings commitments, and partnered with CEOs and CFOs on investment and portfolio risk.
Operations and technical teams
My largest organization included approximately 5,000 people, with around 150 technical resources across business analysis, architecture, engineering, data science, automation, and technology leadership.
Making regulated delivery work
Helped establish Firstsource delivery in Puerto Rico by working through compliance requirements, filings, legal agreements, and workforce and claims-handling practices with the relevant teams.
Platforms, partners, and integration
Stood up a 14-vendor healthcare platform ecosystem across core administration, care management, EDI, CRM, and portals. Worked with PE sponsors and boards on turnaround plans, acquired assets, and integration governance.
Recognition
RPSG Group Core Value ChampionRisk-Taking · FY25
Inaugural CEO Award recipientFirstsource
Largest Deal AwardTotal contract value
Largest Partnership Deal14+ SaaS technology partners
Averra · Independent work
A place to advise.
A place to build.
Averra is my independent healthcare AI advisory and implementation practice, founded in June 2026.
I help payer and provider organizations assess AI opportunities, redesign workflows, and plan targeted solutions on the systems they already run. I lead architecture and delivery with contract engineering support where needed.
It is also where I build and test: from agentic document workflows to a medication-adherence command-center prototype. These demonstrations use synthetic data and inform solution design and scoping.
Explore Averra (opens in a new tab)Hands-on judgment.
Enterprise ambition.
I design architecture and integrations, select tools, define acceptance criteria, and build prototypes with AI coding tools. Engineers and partners bring production engineering, security hardening, and scaled infrastructure.
My next step is a full-time executive role: owning the AI agenda across a business, with the team, investment, and accountability to deliver at enterprise scale.
Career experience
The operating depth
behind the AI focus.
Payer and provider experience across Medicare, Medicaid, commercial health plans, patient access, and revenue cycle.
June 2026–present
Averra Solutions Founder & CEO
Independent healthcare AI advisory, workflow and integration design, working demonstrations, and targeted implementation planning.
March 2023–June 2026
Firstsource BPaaS Practice Leader
Led practice P&L, transformation, sales pursuits, partnerships, and global delivery. Built new health-plan operations and structured major agreements. Initially engaged as a consultant through December 2023.
2021–2023
Acheveya Founder & CEO
Led consulting and operations for PE-backed and health-system clients. Globalized revenue cycle delivery, improved patient access, and supported portfolio restructuring and turnarounds.
2021
Omega Healthcare VP, Operations & Transformation · M&A Program
Led post-acquisition integration across operational, technology, and financial workstreams. Partnered with the board on asset evaluation and governance standardization.
2017–2021
Cognizant Head of Healthcare Delivery
Led global healthcare delivery and the Phoenix hub. Grew annual service-center revenue from $20M to $100M and turned a flagship account from −100% to +45% margin through restructuring, automation, and governance.
2005–2017
UnitedHealth Group / Optum Sr. Director, Payment Integrity & Dental Operations
Directed operations across Medicare, Medicaid, and commercial lines. Improved payment integrity ROI from 3:1 to 25:1 with analytics and automation.
People I’ve worked with
Leadership, in their words.
“She has a unique ability to engage in deep technical discussions, quickly distill what matters, and translate that into clear, actionable business and technical requirements.”
“She is solutions focused, an amazing negotiator, and a truly caring and empathetic leader.”
“She is never afraid to take on challenging topics and find creative ways to resolve them.”
“Amanda brought organization and purpose to our team and drove everyone to be their best.”
Excerpts from recommendations previously shared on this site. Additional executive, customer, and partner references available on request.
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Let’s talk
Building an AI agenda
that changes the business?
I’m exploring full-time executive opportunities in healthcare AI, digital, and technology leadership. I bring operating depth, commercial ownership, and the ability to connect executives, engineers, and delivery teams.
amanda@averra.io 480-742-0228 Connect on LinkedIn (opens in a new tab)
Phoenix, Arizona · U.S. remote opportunities with travel